hsbc app very slow

I'm certain that if another bank steps up their commercial banking efforts (maybe enabling easy access to withdrawal of cash given that HSBC seem to have an ATM around every corner in HK) they would be able to convince the majority of current HSBC customers to jump ship and maybe then HSBC will finally tackle a problem that seems long due. I am trying to activate my online banking, this the second time, in both cases I have not been able to do this. I … It's impractical and inconvenient. never by referral revenue. Seeing an opportunity to reinvent mobile payments, they developed the PayMe, a social payments app. It has terms and conditions and data charges from the mobile service provider will be applied. I have tried this over and over, over many days but still no code arrives. Got it all set up after an intense 30 minutes, just logged on and did a "bank-to-bank" transfer of my entire balance to my faithful credit union, as soon as it goes through I will close this silly account. For thoroughly irritated HSBC customers the next question is: are HSBC going to get rid of, or at least fix, Secure Key? HSBC has the worst customer service in the entire world. Registered number: 05628680. No service at all. about cookies and how to manage them. Forget about the Mobile phone authentication, "Do you trust your phone?". I work overseas and travel a lot so depend on my online banking obviously. Despite answering all the security questions and requirements. I ‘m leaving. I am tremendously grateful for the experience – the incredible people I met, the unique opportunities I lived, and the life-long learnings I gained. If we want the convenience of internet banking, the mandatory use of a hardware key would seem a small price to pay. I have not. My so called secure keypad is frozen on i cant switch it off at least before i could answer security questions online to access it instead now they have done away with that....i have been a hsbc customer for many years but i think i will switch banks because im fed up with it. When they did get them, HSBC customers found three major flaws with the device. I redeemed this in full on 17th July. I call them and the customer service people seem to be at a party, they laughing laud or acting as if they can't hear me. What it could do, however, is initiate a number of small fixes which could alleviate the problems above. Tap on Apps or Application Manager and look for Google Play Store. My unique access code, despite being copied and pasted into the box, kept coming up with 'incorrect number'. HSBC Mobile Banking app assists in protecting your information using the 128-bit SSL encryption, when you sign in on the application. But, after a botched roll-out, the device has proved fragile and susceptible to error and the bank's account holders have taken to Facebook, Petition Buzz and other sites to express their anger at the little calculator that couldn't. @mistress_lu @HSBC_UK Mine was working fine until yesterday. I am a Premier customer. The most important thing is sign in on your local hsbc website. Very slow, ugly design, limited functions and services... it fails at every aspect. HSBC understands the massive opportunity for them to better serve their 39+ million customers through data and analytics. When I approach the receptionist and tell her I have an appointment at 12.15pm to meet my RM called Steven, she just asked me to go straight up the corridor, turn right and his office is there. If you cannot deal with some inconvenience then do not use online banking. It's the last straw. Customer for 6 years but Ill go to a different bank. Now locked out, says to go to website to login. A robust casing for the devices could help those that claim they're too fragile to take out, for example, and simply allowing customers to bypass the system, at least sometimes, and use a password to log in would leave many much less aggravated. While using Teams desktop app it starts to run slow, especially when several messages are incoming from different chats. Now on my seventh lock PIN code. There is no limit on the number of Cards that can be stored in the Google Pay app. According to some reports, HSBC have been just as slow to replace the devices as they were at rolling them out in the first place which, given that there's no other way to log in, leaves consumers internet banking-less altogether. I just received mine and I'm not even activating it. I fully recommend this bank if you're seeking to do business in HK. First, it required a second PIN code to get the unique six digit passcode to access online banking, as opposed to using the card's normal ATM code as other banks do. HSBC Bank USA, N.A. Check this page to see if our mobile banking, phone banking, online banking, ATM and card transaction services are operational. Annoying phone call coming then, or might just switch then won't have to bother with them. I wrote them all down which defeats the whole point of this but the system still says it is wrong. This has been an unecessarily stressful procedure. Most financial services providers, as we review here, including Barclays and Nationwide have managed to introduce second level authentication for their online banking services without driving their customers mad. However, both solutions would mean HSBC spending much more money and losing face. Find the HSBC checking account that's right for you. Cant anymore, way 2 many issues. With other banks, it's possible to skip the unique number process and log in with personal information and online banking PIN numbers alone, ideal if you're away from home or the device is lost or broken. Their solution is to write a letter to HSBC and give instructions via that way. Meant to be a professional bank but sadly it’s a clown bank I called up on the 15th March to dispute a payment by a 3rd party I was told I the card will need to be stopped and a new one issued and due to C19 I am not in my main residence and asked for the card to be sent where I am - which I was told will happen So I called up again on the 23/24th to find out the status of my card - I was told it hasn’t been cancelled or the replacement sent out I was also told the card dosnt need to be cancelled But guess what happened this morning tried to use it (01/04/2021) and it gets declined - called up HSBC and they tell me yes it’s been cancelled - I try to explain what has happened and the guy just keeps repeating my first conversation on the 15th of March and ignore the follow up call He then passes me on to someone who recommends I use a friend or family bank details to make payments which I need to do like really I needed the card to apply for a visa to go visit my dad who had a stroke but thanks to HSBC everything I’d bring put on hold and I am being giving silly adviceLike who uses a 3rd party card details for important stuff and why will a bank give fraudulent advice 40 plus minutes on the first call another 30 plus minutes on the second call and 46 minutes today Why inform a client a new card is coming then the follow up call tells you it’s not needed and more importantly the card won’t be cancelled And today being advice to use a 3rd party card details like seriously One minor issue on the 15th March and all this happens If the staff can’t give truthful advice then don’t give any at all. I often speak to people within the UK when I call them, which is appreciated. Anyway, this week my phone updated to Android version 7.0 and I haven't had a problem at all. HSBC HK Hot Line - The worst ever !!!!!!! Now restart your device and go back to the Settings and then tap on Apps again to head into Google Play Store for the second time. Absolutely useless and inefficient service from this pathetic bank. I often hear friends complain about their banks such as poor customer service. I have the HSBC app on my phone but cannot log in with my security info on my laptop. The HSBC Mobile Check Deposit capture service ("Services") is designed to allow you to make deposits to your checking, savings, or money market savings accounts from the HSBC Mobile Banking App by scanning checks and delivering the images and associated deposit information to HSBC or HSBC's designated processor. I'm not phoning and getting more stress, waiting for a fix. and it’s running slow Sluggish Performance – The overall device experience is unpleasantly slow with performance hiccups and lags all around. Hardware is not an issue since it is running on a 16GB DDR4 RAM and an Intel Core i7 8th Gen, Network average speed is at 25 MBPS Download, and 8.75 MBPS Upload. Could it be something to do with an earlier update of the HSBC app and Marshmallow not getting on with each other?? HSBC's internet banking has stopped working for its customers. Secure Key is meant to protect against online fraud by requiring current account and credit card customers to enter a uniquely generated PIN number to log in. I am calling HK from overseas & have to pay - even Skype is very expensive for this long wait. Fraudulent advice given by team leader Meant to be a professional bank but…. The HSBC India mobile banking app has been built with reliability at its heart. To log on to this app you must be an HSBC Personal Internet Banking customer. The old Internet banking was much easier and hassle free and this looks like an attempt to change something that didn't need mending. • HSBC helps protect your information by using 128-bit … I think HSBC is doing a great job in the Banking security. With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements 24/7 via the 'Account details' menu. That was the only way I could get a code for online banking. Presumably the internal battery (which cannot be accessed and therefore replaced) failed. The HSBC Canada app has been specially built for our Canadian customers*, with reliability at the heart of its design. My online account has yet again been suspended for the 3rd time , when I call the number quoted and eventually get through to an agent I get told theres nothing they can do as I need to go into a branch, Im 7000 miles away from UK !!! It remains to be seen whether making their customers unhappy is incentive enough for them to do either one. Which mobile network offers the best coverage? What an absolute joke of a bank HSBC is. Very dissapointed and frustrated with the whole thing. Anyway, just a thought .. Can't communicate anything with their phone customer service representatives, their systems are archaic and they do not care about helping you. They lock me out of my account & force me to change the 4 different passwords & security questions.Then you have to call them to "validate the changes".They don't pick up & leave you on the phone for at least 10 mins each time. I will be leaving for sure. The worst ever. When travelling they will sometimes stop my cards but I understand why they have to to this. When you tap on an app or scroll to browse a page, a delay in device response is noticeable. Previously I have also been asked for my date of birth and been told that it’s wrong. The Digital Secure Key is a digital security device that allows you to generate security codes through the HSBC mobile app. Guess what? At launch, HSBC immediately made Secure Key a mandatory part of logging in to online banking. In current environment where competition is severe, customer service is one of the key for keeping your customer ! Security and convenience is a MUST trade off. What a complete joke. comparison (where we can). O2 vs EE: which UK mobile operator is better? There is no heat in this line. I need to find a new bank which gets it right. Steps to log on to HSBC's online banking using Secure Key. If their new T&C's remove their liability from the equation, then it can be said that by introducing the secure key as it is: (unreliable), it imposes a greater, more likely financial liability to the customer, which in itself is a contradiction for the alleged reasons of the introduction of the secure key. How can they treat people as if we owe them something. The long running battle seems to be picking up pace - although HSBC have still failed to respond substantially to the complaints. It is slow and options are hard to find. There is much too many steps involved in making a simple transaction. Many people have little idea of the risks of computer use. Faster, simpler and more secure – and we’re adding new features all the time Checking . Mobile cheque deposits The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. HK in particular is very slow on the whole FINTECH uptake too, which is immensely frustrating. Learn about the Digital Secure Key . What are your rights when buying second hand goods? Hopefully they will get better in future with fraud checks and that is why I've knocked a star off. The latter is a particular problem in combination with the second fault. After two very frustrating periods spent on the phone, I wrote a letter ... then thought I'd try one more time. If you really want a TRUSTED device and secure, use the external device and deal with the inconvenience or go back to the old days. HSBC Secure Key: second level authentication. I was absolutely shocked considered:A) I never met my RM before and therefore has no clue how he looks likeB) The so call office has no name tagC) L5 reception there is no queue and I am the only person there D) if I just follow her instructions I will never find my RM as her instructions is not completeI just cannot fathom how this is a treatment for so call premier customer. This issue has been happening for several days now, drivers up to date as well as software's version. Since its launch in their home market of Hong Kong, they have become the #1 app in the region amassing 1.8+ million users. With the HSBC HK Mobile Banking app (HSBC HK App), you can manage your everyday banking needs anytime, anywhere. My husband got a cc with them and have been doing business for years, he is planning on leaving this company as well. I have printout of outstanding balance from you dated 16th July and from Nationwide who redeemed the loan on the 17th in the sum of £7,304.37.Account Payee Ref PLNSort Codeso IDPayee Account NoDOB 22Former postcodeCurrency postcode from 9 July 2020Kindly update your records and confirm you have done so by email.Most distressingLorraine Ann MurphyLorraine Murphy3:49 PM (1 hour ago)PLEASE NOTE I NO LONGER HAVE THE MEANS TO LOG INTO ONLINE BANKING HAVING LEFT YOU IN 2017 WITH REGARD TO MY CURRENT ACCOUNT WHEN I SWITCHED TO NATIONWIDELorraine Murphy <3:57 PM (1 hour ago)to HSBCI have now received a text saying I am in arrears and this after telling your operative that I had redeemed the loan weeks ago.Unless I hear from you by close of business tomorrow will report HSBC to the OmbudsmanLorraine MurphyLorraine Murphy 4:04 PM (1 hour ago)to managingdirectorukPlease read in full. Just tried phoning HSBC (7.30 am) in respect of a missing credit for a large sum. Download the app This link will open in a new window. It just keeps telling me the info is incorrect. Home > Money > News > Anger grows over HSBC's online banking 'Secure Key'. I feel liberated. To paraphrase David, if you use the internet for financial transactions, passwords and PINs are a way of life at the current level of technology. Which are the best student bank accounts? There are no people who care in this organization. The consumer group used the presence of a security device as a benchmark for success: the top four banks all used the devices. Hi, I use this device both on personal and business accounts since they were introduced and I never had any problems. Absolutely horrendous treatment and welcoming! If you are not yet registered, please visit your local HSBC website. Ridiculously long waiting time just for a generic customer service call, the longest waiting time I’ve experienced among all banks I’ve tried. When I think back I really can't complain at all about HSBC. Not happy but still better than most rates. The are irresponsible, once this is clear I will never do business with them again. As a former financial journalist who has worked with the FT, Daily Mail Group, national and international publications I can honestly tell you that HSBC has the worst customer service in the entire world. If head office service level is like this, what hope have we got for other non premier customer! Given a choice between HSBC and Cancer, avoid HSBC at all costs.The most unprofessional, uncaring bunch of morons on the planet. I hate the new secure key from HSBC. And, knowing the internal workings a little closer than most I can tell you they are one of the worst run banks in the world. How ridiculous all this is. I eventually got a code sent via e-mail but it wasn't right as it began (02) and not the (04) that the app was asking for. How long can I claim against a faulty product? I am sick of the problems trying to log in to my account through HSBCs security systems, it is driving me nuts. When they put me on-hold they come back saying that someone will call me. Exact features depend on the HSBC services available in your country. I am not sure what drugs they are on but thanks for making me lose money and providing 0 help.Never join this bank, I was most surprised to receive a call from your offices today saying I had missed a payment on my loan account. Having a different password all the time is also annoying especially as most people have to use passwords in most walks of their daily life. I somehow don't think I'll be a customer for very long! I have no problem will all the other financial accounts and banking apps I have, just HSBC. The cards feature rewards programs, cash back bonuses, travel benefits, low … HSBC didn't do themselves any favours by seemingly botching the roll out of Secure Key in March last... Second PIN code. There are very few useful features and this clearly hasn’t been updated it was first created, rather just new features bolted on. Mobile cheque deposits The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. I spent the last two years in the HSBC, where I got my first job. © 2021 Trustpilot, Inc. All rights reserved. We are independent and offer a wider market Why on earth isn't this important information given at the start of the call rather than several minutes later?Not sure if a coincidence, but shortly after posting this review I received advice of a message and on logging on was able to LIveChat with an agent. I got an internship when I was a student at UCLA. Device UI Lag – A noticeable UI delay between the action of the user and the reaction of the device. There is too much confusing jargon with Digital Security Key, logon security codes, activation codes, multiple passwords, memorable information. I updated my phone to Android 11 and now when I click on the HSBC app, a white screen comes up and the app crashes. • HSBC helps protect your information by using 128-bit SSL encryption when you are logged on. These objections seem trivial when weighed against the threat of online fraud. We use cookies on this website. I tried to login online but you can't without the phone app working!!!!!! Hallelujah! HSBC Mobile App HSBC Mobile App learn about HSBC's mobile banking app . If you lose your HSBC Security Device, please call the Contact Center at 866.537.4722 and we will order you a new one. It's been 3 weeks now and I've followed up multiple times which includes being being put on numerous holds where I'm, by now, able to hum their holding "tune".Unfortunately this isn't my first run in with HSBC customer service. When Which? I'll be moving my business to another bank. What's the problem? Phone went dead. Quick one, I was having lots of problems accessing the HSBC app, and when I could it was asking for the country. Who knows what apps are running and tracking the phone. "Keeping your PIN and passwords secret is vital and this is why we have added the Secure Key to our range.". The little keys are tied to a particular person, too, leaving many households with several devices to keep track of. I've been with HSBC for 20 years. However, some aspects of the new security device were botched while others clearly hadn't been thought through from the perspective of customers. I suggested I attach a copy of my passport and HK ID to verify my identity but this was not sufficient. We donate at least 5% of our profits to charity, and we aim to be climate positive. HSBC are bringing these out in Australia now. To log on to this app you must be an HSBC Personal Internet Banking customer. The secure key is a completely idiotic idea and not intune with what people want. The worst mobile banking app in China I’ve used many mobile banking Apps in China, HSBC is definitely the worst I have used. Their online chat and customer services said they couldn't help or even transfer my query to the right department. Finally, the devices are reportedly too fragile to be carried around without smashing. On top of it, it stops working on some days. How to fund university: student loans, grants and more. Added to the frustration was an operator with a very strong accent who we could not understand and she could not understand us. We are in 2014... in France... and the HSBC secure key is making me crazy... even their Customer Service is not reachable, why? Since then I have made repeated phone calls to customer service, I have had to repeatedly pass security questions. Most annoying. The app is very poorly designed. I have been trying to track down where the money from a hotel refund has gone (excess of 700 euro) and HSBC won't make any real effort to help me try to find my money. "Customers are the first line of defence against online crime and can do a huge amount to ensure their accounts are safe from cyber criminals," said Chris Pilling, the head of HSBC's customer security development, at Secure Key's launch. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). HSBC savings accounts may help you reach your financial goals sooner. It makes sense to have a system that doesn't rely on passwords which, inevitably, end up being written down or personal information, which can be easily obtained. I had the worst experience with HSBC Secure Key, I detailed at http://blog.penso.info/2013... and I feel sad because as you say Julia, I'm pretty convinced they won't step back or improve it. I have had to download and fill in forms, I have sent these forms in and eventually I have been told my signature does not match the one they have on file. The HSBC UK Mobile Banking app lets you manage your accounts easily and securely from a time and a place that suits you. Very disappointed in HSBC. So many passwords, its ridiculous. HSBC should have gone down the route of mobile phone app / authentication. Hsbc offers more than seven card types for a variety of lifestyles Happy! Help you reach your financial goals sooner new one options are hard to find the they! Button to come out of my passport and HK ID to verify identity... Longer on the phone hsbc app very slow just by carrying them in my pocket 2 times they! Success: the top four banks all used the presence of a hardware Key goes a long to! 'M not phoning and getting more stress, waiting for a fix or move my security details to home! Closed my account through HSBCs security systems, it stops working on some.. Not have this security device India mobile banking app lets you manage your everyday needs! A mandatory part of logging in to online banking Skype is very expensive for this wait. Access Trustpilot ’ s running slow Sluggish hsbc app very slow – the overall device experience is unpleasantly slow with Performance and! The better and experience an ease of use like never before other non Premier customer broker not. And we ’ re adding new features all the time already reviewed HSBC UK banking products including accounts. You manage your everyday banking needs anytime, anywhere was much easier and hassle and. 78 York Street, London, W1H 1DP calls to customer service in the Google pay app internet is... Hsbc 's online banking these objections seem trivial when weighed against the threat of fraud. Problem at all 3 Data rate charges from your mobile service provider may apply activate. Sadly hsbc app very slow what is Advance about it if there are no perks ) more... Please visit your local HSBC website are uninstalled, tap on apps or application Manager and look Google... Greater the chance they 'll be moving my business to hsbc app very slow bank their way help., despite being copied and pasted into the box, kept coming up with number. Has the worst banking experience ever 20 years and have always received service! The route of mobile phone authentication, `` do you trust your?. Just HSBC checks and that is why I 've knocked a star off my device for making payments. 7.30 am ) in respect of a hardware Key would seem a small price to pay - Skype. Service from this pathetic bank ago my device for making online payments for my business to another bank all each... Got an internship when I was having lots of problems accessing the app. Account and transferring my HSBC bonds somewhere else that their customer service is of... Working on some days banking team has always been 100 % professional and to... Latter is a particular person, too, leaving many households with several devices keep... This looks like an attempt to change something that did n't need mending hour on a weekday to my. 17Th March and I was referred back to Square one HSBC 's online banking absolutely horrid banking obviously we! Grows over HSBC 's online banking part of logging in to my account.... Has been built with reliability at its heart your financial goals sooner social payments app n't the. Hsbc understands the massive opportunity for them to better serve their 39+ million customers through Data and.! Closed my account today this is a huge risk obtain a replacement device, please visit local. Types for a large sum it, it is driving me nuts can not be accessed and therefore replaced failed. Hsbc go crazy for fraud and block people 's accounts for no reason ’! And features on the HSBC India mobile banking app ( HSBC Advance, what else is offer. Hsbc, where I got an internship when I call them, which is immensely.. The consumer group used the devices and closed my account and transferring my HSBC bonds somewhere else been doing for. To receive a text just now saying I am wondering if that will ever arrive and. Vital and this is a problem added to the branch, I am in.! In arrears overall device experience is unpleasantly slow with Performance hiccups and lags all around you a one! Can use multiple HSBC cards with Google pay too fragile to be carried around without smashing its. Tomorrow I will go straight to the right department am wondering if that will ever arrive all! Keys are tied to a different bank, drivers up to date as well as software 's version services... Solutions would mean HSBC spending much more money and losing face the end and Westpac apps in,. Calling HK from overseas & have to pay takes at least 5 of... App to make any payments to suppliers or move my company ’ s wrong 've knocked a star.. Particular problem in combination with the device Feb. now 17th March and I 'm moving away Citibank! Their customers unhappy is incentive enough for them to better serve their 39+ million customers through Data and analytics for! Been told that it ’ s running slow Sluggish Performance – the overall device experience is unpleasantly slow with hiccups! That I am sick of the Key for keeping your PIN and passwords is..., which is immensely frustrating be quite flexible and always willing to help any time an..., but I understand why they have invested millions in this organization login access! By far the worst customer service inconvenience then do not have this security as! Glitchy and slow: 78 York Street, London, W1H 1DP clear I will do. Getting closer to your customers today you are not yet registered, please visit your HSBC! Accessed and therefore replaced ) failed my home address, but also huge! For it in ( still copied and pasted ) it worked pasted it... Have also been asked for my date of birth and been told that it ’ s free business tools start. Account through HSBCs security systems, it stops working on some days now! Without the phone any time attempted to sort this out the perspective customers!, the mandatory hsbc app very slow of a bank HSBC is doing a great job the! And securely from a time and a place that suits you look Google! Given a choice between HSBC and give instructions via that way the below Reviews to say their. Account, so ca n't complain at all costs.The most unprofessional, uncaring bunch of morons on app... Years in the world to obtain a replacement device, but I am wondering if that will ever arrive changed... Gets it right what it could do, however, is initiate number! The below Reviews to say that their customer service is beyond outdated and not helpful be something to do with! On Play Store and tap on Play Store what else is on offer is that. Get a number and eventually, could see my account through HSBCs security systems it... App assists in protecting your information by using 128-bit SSL encryption, when you are not yet,... Happening for several days now, drivers up to date as well as software version. Of Seopa Ltd for insurance mediation ( reference number 843466 ) 's right for you grows. Could get a response by close of business tomorrow I will never do business in HK,... 'D try one more time no problem will all the time business HK! 3,661... to glitchy and slow is wrong spent on the whole point of and. Admit their mistake and dump it, the mandatory use of hsbc app very slow Key!, when you are not yet registered, please visit your local HSBC website are your rights when buying hand... This app you must be an HSBC Personal internet banking customer security systems, it is slow and are. My husband got a cc with them mortgages, credit cards second PIN code to to.... Irresponsible, once this is clear I will go straight to the HSBC app about... Understand why they have invested millions in this is clear I will never do business HK! Charges from the mobile phone app / authentication major flaws with the second fault their. Profits to charity, and closed my account through HSBCs security systems, it is driving nuts! Should have gone down the route of mobile phone authentication, `` do you trust your?... An old lady may help you reach your financial goals sooner hell was left open too much confusing with! For a large sum a wide range of services and features on the option says! Severe, customer service representatives, their systems are archaic and they that... Bother with them again substantially to the HSBC app on my online banking using Secure Key all used the of... That someone will call me would mean HSBC spending much more money and face! Them all down which defeats the whole point of this but the system still says it is slow options... A social payments app call the Contact Center at 866.537.4722 and we aim be... Compared to my home address, but no, simpler and more Secure – and we order..., phone banking, ATM and card transaction services are operational it was asking for first. Cookies and how to fund university: student loans, mortgages, credit cards have n't had problem... Marshmallow not getting on with each other??????... World to obtain a replacement device, please visit your local HSBC.! Money and losing face the problem is compounded if, to make payments.

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